Please transfer the course fee to:
Bank Standard Chartered Bank
Account Type Current Account
Account Number 01-0-515163-7
Swift Code SCBLSG 22XXX
Managing our bosses? Isn’t that merely manipulation? Corporate cozying up? Out-and-out political maneuvering? In fact, we manage our bosses for very good reasons: to get resources to do the best job, not only for ourselves, but for our bosses and our companies as well. We actively pursue a healthy and productive working relationship based on mutual respect and understanding – understanding our own and our bosses’ strengths, weaknesses, goals, work styles, and needs.
Bosses need cooperation, reliability, and honesty from their direct reports. Managers, for their part, rely on bosses for making connections with the rest of the company, for setting priorities, and for obtaining critical resources. If the relationship between you and your boss is rocky, then it is you who must begin to manage it. When you take the time to cultivate a productive working relationship – by understanding your boss’s strengths and weaknesses, priorities, and work style – everyone wins.
This course is not about creating a better filing system or honing your note taking skills, it’s about understanding the value of the relationship you have with your boss, often described as ‘a mutually dependent existence between two fallible individuals.’ You depend on your boss for direction, feedback and support, while your boss depends on you for new ideas, hard work and cooperation to achieve the organisation’s goals. Both sides have needs, and both sides have something to offer. It is a critical relationship worth tending to.
By the end of the workshop you will be more confident in dealing with your boss, particularly in difficult situations. You will have a better understanding of your boss’ style and will have developed effective strategies for developing an exceptional working relationship. You will better understand the pressures and priorities your boss is facing and how to support him/her in dealing with them. You will learn effective communication skills which will serve you in dealing with complaints and objections as well as the ability to communicate with brevity and impact. You will also have a better awareness of yourself in terms of your own behavioral strengths and weaknesses.
- Understanding yourself and the effect you have on others
- The essentials of good communication (VERBAL & NON-VERBAL)
- Effective listening to resolve problems
- Persuasion and influence
- Understanding your boss’ working style
- Emotional Drivers
- Handling conflicts
- Encoded Assumptions
Who should attend
This course is designed for anyone who wants to improve their skills in supporting their boss and developing seamless, fun and highly effective working relationships